ACCOMMODATION

• 02 nights at the Elephant Hills Resort or similar in Victoria Falls, Zimbabwe

MEALS - AS SPECIFIED IN THE ITINERARY

• Daily buffet breakfast at the hotelexcept on Day 01
• Daily local/International/Continental/Vegetarian/Non-vegetarian lunches 
• Daily/Local/International Vegetarian/Non-vegetarian dinners

TRANSFERS

• All Transfers and excursions as specified in a 4x4 Land Cruiser. Please note Safari vehicles in Kenya are not air-conditioned.

TOUR MANAGER

• Services of a professional and experienced Tour Manager or a local representative throughout

TIPS, PORTERAGE & WATER

• Tips to driver and guides.
• Porterage of 01 bag (20 kg) per person at Hotels only.
• 2 bottles mineral water (500 ml each) per person per day.

WHAT YOUR TOUR PRICE DOES NOT INCLUDE

• COST OF INTERNATIONAL AIR TICKETS
• Cost of deviation: In case any clients wish to deviate from the group departure dates mentioned in the brochure i.e. either travel before the departure date of your tour or would like to come back on a later date after the tour ends, there will be an additional charge that will be applicable which will be advised to you by our sales team. The same is subject to availability of seats & class for the given dates & ticket validity. Kindly also note, the deviation request is to be made at the time of booking. 
• Cost of Transfer: In case clients are arriving or departing at a time that is different from the group arrival/departure time, which will be conveyed to the clients while booking the tour, there will be an additional cost of transfer. The group arrival and departure timings will vary from tour to tour.
• Cost of visas to travel on the tour.
• Medical/ Travel insurance. 
• Any expenses of personal nature such as laundry, wines, mineral water, food and drink not in the regular menu provided by us, mini bar, telephone calls, pay channels, cruise shore excursion and any type of beverages in cruise etc. Anything not specified under inclusions.
• Meals other than what is mentioned in your itinerary 
• Cost of excursions, city sightseeing, entrance fees and local guides availed of by the passengers, other than that mentioned in ‘What your tour price includes’
• Departure taxes except where included.

IMPORTANT POINTS TO BE NOTED

• All tours will be operated subject to a minimum of 25 full paying passengers traveling together. In case there are less than 25 full paying passengers the clients will be given an option of travelling on another departure date.
• Standard check-in at hotels is 1400-1500 hours and check out is 1100-1200 hours.
• The Tour Cost is a combination of all the arrangements and hence cannot be calculated on an individual service basis. Tour cost is one component and not calculated individually.
• Single Room Supplement charges will be applicable in case two different people are sharing a room and one of them cancels the tour.
• Passengers taking early morning flights will be provided with boxed breakfast.
• Keeping in view the luggage compartments of coaches & Internal Flight regulations, we strongly recommend you to carry only medium size Bag and 1 carryon bag per person.
• The dates and granting of Visas is at the sole discretion of the Embassy or Consulate. Air Tours Holidays is not responsible for granting of visas and are only a facilitator in the visa application process and any situation arising out of delay in granting visa by the consulate/embassy.
• In case you are not able to continue the tour due to loss of passport, theft, illness, or any other life-event beyond our control, Air Tours is not liable to give any refund on unutilized services.
• Please note that in case any clients loses their passport, the cost of getting a new passport and necessary charges to revise the arrangement to return home will be borne by client, and there will be no refund for any unutilized services.
• Air Tours shall not accept any liability or responsibility for any delay in flights or change in Schedule by the airline and any situations arising out of the same. Any damages caused to the hotel rooms/coach during your stay, shall be payable by the passengers. Air Tours will not be liable for the same.
• Air Tours shall not accept any liability or responsibility for any damages, loss, injury, accident, death, delay, breakdown or irregularity which may occur in carrying out of the tour arrangement.
• Air Tours will not be liable in any loss of baggage by the Airline. However, we will provide assistance in tracing any lost baggage.
• Air Tours reserves the right to charge any additional expenses due to delay or changes in train, plane, bus, ship or other services, weather conditions, strikes, war, quarantine and any other cause whatsoever and all such losses or expenses must be borne by the passengers.
• Air Tours reserves the right to amend, alter, vary or withdraw any particular departure, excursion advertised or substitute a hotel of similar class if deemed advisable or necessary.
• Please ensure to take the necessary vaccinations and shots depending on the destination you are travelling to.
• There will be no refund on unutilized services or partly utilized services under any circumstances.
• For the convenience of our passengers, Air Tours will sometimes amend the itinerary; however all the other services will remain the same.
• If clients prefer to have meals on their own there will be no refund.
• All hotels may not have Tea or Coffee machines in the room.
• It is strictly not allowed to eat, drink or smoke inside the Coach.
• Coaches may not have any Wi-Fi facilities or USB phone charging options on board.
• Updating of mileage is subject to Airlines terms & conditions in group fare.
• We request the airlines for your preferred seats however this is as per their policy and at their discretion.
• Please refer to the booking form for detailed cancellation policy and ‘Terms and Conditions’.
• The company reserves the right to cancel any tour prior to the departure, without assigning any reason.
• All monies paid by you will be fully refunded in USD only, and no compensation will be payable.
• In case of cruises, internal flights, train tickets and visas 100% of the cruise cost paid will be forfeited, in case of any cancellations irrespective of time of cancellation.
• Airtours Holidays LLC does not assume responsibility for any fees relating to the issuance and/or cancellation of air tickets or other arrangements not done by us.

VISAS REQUIRED TO TRAVEL ON YOUR TOUR

• USA Citizens : Multiple Entry Zambia Tourist Visa Required
                         : Multiple Entry Zimbabwe Tourist Visa Required
• Indian Passport with Green Card: Multiple Entry Zambia Tourist Visa Required
                          : Multiple Entry Zimbabwe Tourist Visa Required

           Note : Cost of the above-mentioned visas are not included in your tour price.

OVERSEAS TRAVEL INSURANCE:

It’s very important to find out before you leave whether or not your medical insurance will cover you overseas. Your regular U.S. health insurance may not cover doctors’ and hospital visits in other countries. We recommend clients take overseas travel insurance to cover any eventuality while on tour.

BOOKING TERMS AND CANCELLATION POLICY